Digital access, clear refund rules.

Rmz Studio sells digital anti-cheat licenses, panel access and related online services. Because these products are delivered digitally and may be used immediately, purchases are generally final once access has been provided.

This policy works together with the Terms of Service and does not remove any mandatory rights granted by applicable law.

Delivery may include a license key, online panel access, downloadable resources, setup instructions, Discord access, Sell.app delivery data or other digital access connected to the purchased plan.

Refunds are not issued in these situations unless applicable law requires otherwise:

• A license key, panel access or digital resource has already been delivered, redeemed, activated or used.
• The customer changed their mind after receiving access to the digital product.
• The product was configured incorrectly, installed on an unsupported setup or modified outside the documentation.
• The customer's server host, scripts, permissions, FiveM build or third-party resources caused compatibility problems.
• A license was revoked for violating the Terms of Service, leaking files, cracking, sharing, resale or abuse.
• The customer opened a chargeback or payment dispute without first contacting Rmz Studio support.

Rmz Studio may review a refund or correction request on a case-by-case basis when enough evidence is provided. Review does not guarantee approval.

• Duplicate payment for the same product and same customer account.
• Confirmed billing error, wrong amount charged or payment processor issue.
• A purchase proven to be unauthorized after reasonable identity and payment verification.
• A legal right that cannot be waived under applicable consumer protection rules.
• A verified delivery failure caused by Rmz Studio that support cannot reasonably resolve.

Most installation, activation and compatibility issues can be solved faster through support than through a payment dispute. Before requesting a refund, follow these steps:

• Review the documentation and installation instructions for the purchased plan.
• Contact Rmz Studio support with the order ID, license key, server name and error details.
• Allow support to inspect activation, configuration, server compatibility and product delivery status.
• Do not share, resell, crack, leak or transfer the product while a support request is being reviewed.

Licenses are tied to the customer, server, account or license configuration used by Rmz Studio. Transfers, resale, sharing or sublicensing are not allowed unless Rmz Studio gives formal written permission.

A transfer request may be refused when it creates fraud risk, resale risk, account sharing risk or conflicts with the Terms of Service.

• Immediate suspension of the related license, panel account and support access.
• Permanent revocation if the dispute is abusive, false or opened after product delivery.
• Evidence submission to the payment processor, including delivery, activation and usage logs.
• Refusal of future purchases when fraud, resale, abuse or repeated disputes are detected.

For refund, delivery or billing questions, contact Rmz Studio at contact@rmz-studio.fr with your order ID, email address, license key and a clear explanation of the issue.